Content

Responsibility Clause: All services, coupons, receipts and tickets are reserved and issued subject to the terms and conditions specified by the suppliers. (Refer individual brochures and/or websites) By accepting the coupons, tickets and utilising our services, you agree that, apart from certain rights you have under the Australian Consumer Law that we cannot alter, neither TravelView nor any subsidiary company or representative shall be liable for any loss, injury or damage to you or your belongings or otherwise arising in any way out of our services to you.

Your Travel Consultant can advise you on passport and visa requirements, but it is your responsibility to ensure you comply with these regulations before travelling. All relevant costs include GST. The supplier and airline refund process can consist of months of investigation, TravelView will assist this process however does not take any responsibility for the length of time taken by them.

Cheque & Electronic Payments: Personal, bank, company cheques or electronic payments are accepted however take at least 3-10 working days to clear. Should a payment be provided without the relevant clearance period, penalties may apply.

Reservation Deposit/Cancellation: The Reservations Deposit is payable at the time the reservation is requested and is in addition to any deposits charged by the tour operator/airline or other travel supplier. The Reservation Deposit is non-refundable BUT if you proceed with the booking the amount of the Reservation Deposit will be credited against the final amount payable.

Upon cancellation, the Reservation Deposit is forfeited however in certain cases may be held in suspension for 12 months. If the TravelView Deposit is not utilised within the 12 months, it will be deemed as cancellation of a booking. In many cases, cancellation costs may be claimed against your insurance policy, and accordingly, travel insurance is strongly recommended. A recommended Insurance Policy will be automatically included in your statement.

If you choose not to effect our insurance, we will ask you to sign an indemnity declaration. Travel Insurance provides cover when the premium is paid and the policy issued, and so should be taken out as soon as any deposit or payment is made for maximum protection.

Special Requests: Special requests such as airline seating, meals, non-smoking rooms, bedding configuration, specific room requests in hotels and cruise cabin location, are at the discretion of the operator. Whilst TravelView will do our utmost to notify the operators of your special needs there is no guarantee.

Authority: In the event that an accident, disaster or emergency is reported to have occurred in a country where I/we will or may be travelling. I/we authorise you to disclose to the Australian Government Department of Foreign Affairs and Trade details of my/our itinerary (including without
limitation, transport and accommodation arrangements) and my/our contact details within Australia and overseas. Please refer to www.smartraveller.gov.au for the important Top 10 Safe Travel Tips or refer to leaflet included in your final travel documentation. Other important
informational websites are www.dfat.gov.au & www.tsa.gov/index.shtm

Privacy: The information collected on this booking form is required to ensure accuracy of reservations made on your behalf. TravelView will provide relevant information to external suppliers such as hotels, tour companies, foreign consulates, etc, as required for your booking.

Privacy Policy

Barrenjoey Travel Services Pty Ltd, trading as Travel View (‘Travel View’, ‘we, ‘our’, ‘us’) takes your privacy seriously and takes all reasonable steps to ensure personal information we collect, use, hold or disclose is done so in accordance with the Privacy Act 1988.

This policy sets out how we manage your personal information.

What is personal information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information is recorded in a material form or not.

What personal information we collect
We collect and hold personal information about individuals for the provision of our products and services and purposes connected to those products and services.

Consistent with the provision of our products and services, the types of personal information we may collect and hold include individuals’ name, address, date of birth, passport and other identification details, telephone number, email address and other information supplied to us by our clients.

Why we collect your personal information

For the purposes of the General Data Protection Regulation (GDPR) we are a data processor.
The purposes for which we hold, use and disclose information include:
a) conducting our business, and providing our products and services to you or to our clients including in order to fulfil our obligations under our terms of service;
b) to communicate information about our products and services; and
c) for our internal administrative, research, planning, marketing and product development.
Ordinarily, personal information is processed automatically.
We won’t use or disclose your personal information for any secondary purpose, unless:
(a) that secondary purpose is related to the primary purpose for which we collect that information and you would reasonably expect the disclosure in the circumstances; or
(b) you have given us your consent.

If you don’t provide us with personal information we are unlikely to be able to provide you with our services.

In order to provide our services to you, at your request we will disclose the information which we process to countries outside the European Economic Area (EEA).

How we collect and hold information
We collect and hold personal information you provide us through our website, over the phone, or by email. Otherwise, the personal information we collect and hold is provided to us by our clients on your behalf.

For example, when you send an email to us or give us information over the phone, we may retain this in order to respond to your inquiry.

Personal information is held securely, is subject to various security protections and is held only for as long as the information remains relevant to the purpose for which it was collected.

We ensure any information provided to us in accordance with the provision of our services is done so in compliance with relevant privacy legislation.
How we make sure your personal information is protected.

We take appropriate security measures to protect against unauthorised access to or unauthorised alteration of your personal information. These include IT security measures such as firewalls and restricted access servers in respect of information held electronically, and physical security measures for any hard copy personal information we hold.

Access and correction
We will take all reasonable steps to ensure any personal data we collect, use or disclose is up to date and accurate. If you believe personal information we hold about you is not up to date or accurate, you may ask us to correct it.
You may ask us to provide you with details of the personal information we hold about you, and copies of that information. We will respond to your request and attempt to provide you with the data within 30 days of receipt of your request.

If we provide you with copies of the information you have requested, we may charge you a reasonable fee to cover the administrative costs of providing you with that information.

Please direct all request for access and correction to:
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